TY - JOUR
T1 - User-centred design and assessment of a prescription prior authorisation processing system
AU - Kaur, Ramandeep
AU - Morreale, Patricia
N1 - Publisher Copyright:
Copyright © 2018 Inderscience Enterprises Ltd.
PY - 2018
Y1 - 2018
N2 - Electronic prior authorisation (ePA) is an efficient way to ensure prior authorisation completion for delivery of patient medications. Benefits include time savings for prescribers as well as cost-saving and qualityassurance solutions for insurers. Existing ePA systems have a gap in knowledge among medical professionals using the ePA systems and the IT solution providers designing the ePA systems. As a result, standard ePA designs lack components to facilitate the workflow. The research study presented here interviewed key stakeholders, including prescribers, care nurses, and call center agents, and used that information for development. Focusing on Case Create and Case Search functions, a new user-centred ePA system was designed. Assessment outcomes of the new system, SmartPA, include advocacy for secure centralised portals, with cross-checking search fields and integration with major formulary vendors. SmartPA proved to be more efficient in usability testing with stakeholders and provided a clean UI, supporting faster, secure case creation and searching, on a stable platform.
AB - Electronic prior authorisation (ePA) is an efficient way to ensure prior authorisation completion for delivery of patient medications. Benefits include time savings for prescribers as well as cost-saving and qualityassurance solutions for insurers. Existing ePA systems have a gap in knowledge among medical professionals using the ePA systems and the IT solution providers designing the ePA systems. As a result, standard ePA designs lack components to facilitate the workflow. The research study presented here interviewed key stakeholders, including prescribers, care nurses, and call center agents, and used that information for development. Focusing on Case Create and Case Search functions, a new user-centred ePA system was designed. Assessment outcomes of the new system, SmartPA, include advocacy for secure centralised portals, with cross-checking search fields and integration with major formulary vendors. SmartPA proved to be more efficient in usability testing with stakeholders and provided a clean UI, supporting faster, secure case creation and searching, on a stable platform.
KW - Digital Healthcare Systems
KW - Electronic Prior Authorisation
KW - Epa
KW - HCI
KW - Human Computer Interaction
KW - Pbm
KW - Pharmacy Benefit Management
KW - Ucd
KW - User Centred Design
UR - http://www.scopus.com/inward/record.url?scp=85051717129&partnerID=8YFLogxK
U2 - 10.1504/IJEH.2018.094024
DO - 10.1504/IJEH.2018.094024
M3 - Article
AN - SCOPUS:85051717129
SN - 1741-8453
VL - 10
SP - 131
EP - 159
JO - International Journal of Electronic Healthcare
JF - International Journal of Electronic Healthcare
IS - 3
ER -