TY - GEN
T1 - SmartPA
T2 - 6th International Conference on Design, User Experience, and Usability, DUXU 2017, held as part of the 19th International Conference on Human-Computer Interaction, HCI 2017
AU - Kaur, Ramandeep
AU - Morreale, Patricia
AU - Andujar, Marvin
N1 - Publisher Copyright:
© Springer International Publishing AG 2017.
PY - 2017
Y1 - 2017
N2 - Electronic Prior Authorization (Electronic PA) is a fast and efficient way of ensuring that prior authorization, needed for medical drug and treatment dispensing, is accurately and promptly completed, supporting quick delivery of medications to patients. Electronic PA (ePA) solutions are the next big revolution in healthcare industry after the introduction of electronic health records. ePA is a time saver for prescribers as well as a cost-saving solution to insurance companies and Medicare services. ePA is new to the industry and due to a knowledge gap among medical professionals and their IT solution providers, ePA applications lack sophisticated components to ease the workflow. Instead of being time-saving, broken ePA processes become time consuming. A research study identified common gaps around the PA process by interviewing and gathering feedback from key stakeholders in the process. The results of the study have demonstrated how a new electronic solution that was developed working with the stakeholders has helped close some of the identified gaps. The resulting solution, SmartPA, provides a secure, reliable interface in support of medical standards, as well as enhancing the PA workflow process.
AB - Electronic Prior Authorization (Electronic PA) is a fast and efficient way of ensuring that prior authorization, needed for medical drug and treatment dispensing, is accurately and promptly completed, supporting quick delivery of medications to patients. Electronic PA (ePA) solutions are the next big revolution in healthcare industry after the introduction of electronic health records. ePA is a time saver for prescribers as well as a cost-saving solution to insurance companies and Medicare services. ePA is new to the industry and due to a knowledge gap among medical professionals and their IT solution providers, ePA applications lack sophisticated components to ease the workflow. Instead of being time-saving, broken ePA processes become time consuming. A research study identified common gaps around the PA process by interviewing and gathering feedback from key stakeholders in the process. The results of the study have demonstrated how a new electronic solution that was developed working with the stakeholders has helped close some of the identified gaps. The resulting solution, SmartPA, provides a secure, reliable interface in support of medical standards, as well as enhancing the PA workflow process.
KW - Digital healthcare systems
KW - Electronic prior authorization (ePA)
KW - User centered design (UCD)
UR - http://www.scopus.com/inward/record.url?scp=85025171305&partnerID=8YFLogxK
U2 - 10.1007/978-3-319-58640-3_47
DO - 10.1007/978-3-319-58640-3_47
M3 - Conference contribution
AN - SCOPUS:85025171305
SN - 9783319586397
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 664
EP - 676
BT - Design, User Experience, and Usability
A2 - Wang, Wentao
A2 - Marcus, Aaron
PB - Springer Verlag
Y2 - 9 July 2017 through 14 July 2017
ER -