"fast, easy, simple"? SES-diverse transfer students' sociotechnical experiences registering for classes

Alec Busteed; Jimena Noa-Guevara; Lais Alexandra Castro; Dahana Moz Ruiz; Sadia Afroz; Iman Mokraoui; Prisha Velhal; Patricia Morreale; Anita Sarma; Margaret Burnett

doi:10.1145/3772318.3791127

"fast, easy, simple"? SES-diverse transfer students' sociotechnical experiences registering for classes

Alec Busteed
, Jimena Noa-Guevara
, Lais Alexandra Castro
, Dahana Moz Ruiz
, Sadia Afroz
, Iman Mokraoui
, Prisha Velhal
, Patricia Morreale
, Anita Sarma
, Margaret Burnett

Computer Information Systems

Oregon State University
Kean University

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

Recruiting, retaining, and educating students in computing is a frequent research topic in CHI. However, students' sociotechnical experiences of registering for classes are understudied - especially those of socioeconomic-diverse students. These experiences matter: research shows that registration problems bring long-term consequences to student successes. We investigate students' socioeconomic status (SES) impact on registration experiences through three studies: a case study with education professionals using an emerging analytic method, SocioeconomicMag (SESMag); interviews with faculty/staff/students from 8 universities; and observations of 14 SES-diverse students registering for classes. Results showed: (1) 5 SES-inclusivity bugs which arose 30 times, 72% more often by lower-SES students than by higher-SES students. (2) 6/7 lower-SES students (but only 2/7 higher-SES students) expected downstream problems from the registration issues. (3) The risk-to-negative-outcomes rate was 3 times higher for lower-SES students. (4) The issues generalized across 8 universities and potentially to >700 other universities who use the same registration portal.

Original language	English
Title of host publication	CHI 2026 - Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems
Editors	Nuria Oliver, David A. Shamma, Heloisa Candello, Pablo Cesar, Pedro Lopes, Alessandro Bozzon, Thomas Kosch, Vera Liao, Xiaojuan Ma, Valentino Artizzu, Fiona Draxler, Gustavo Lopez, Anke V. Reinschluessel, Xin Tong, Phoebe O. Toups Dugas
Publisher	Association for Computing Machinery
ISBN (Electronic)	9798400722783
DOIs	https://doi.org/10.1145/3772318.3791127
State	Published - 13 Apr 2026
Event	2026 CHI Conference on Human Factors in Computing Systems, CHI 2026 - Barcelona, Spain Duration: 13 Apr 2026 → 17 Apr 2026

Publication series

Name	Conference on Human Factors in Computing Systems - Proceedings

Conference

Conference	2026 CHI Conference on Human Factors in Computing Systems, CHI 2026
Country/Territory	Spain
City	Barcelona
Period	13/04/26 → 17/04/26

Keywords

Socioeconomic status
SocioeconomicMag
class registration
inclusivity

Access to Document

10.1145/3772318.3791127

Cite this

Busteed, A., Noa-Guevara, J., Castro, L. A., Moz Ruiz, D., Afroz, S., Mokraoui, I., Velhal, P., Morreale, P., Sarma, A., & Burnett, M. (2026). "fast, easy, simple"? SES-diverse transfer students' sociotechnical experiences registering for classes. In N. Oliver, D. A. Shamma, H. Candello, P. Cesar, P. Lopes, A. Bozzon, T. Kosch, V. Liao, X. Ma, V. Artizzu, F. Draxler, G. Lopez, A. V. Reinschluessel, X. Tong, & P. O. Toups Dugas (Eds.), CHI 2026 - Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems Article 525 (Conference on Human Factors in Computing Systems - Proceedings ). Association for Computing Machinery. https://doi.org/10.1145/3772318.3791127

Busteed, Alec ; Noa-Guevara, Jimena ; Castro, Lais Alexandra et al. / "fast, easy, simple"? SES-diverse transfer students' sociotechnical experiences registering for classes. CHI 2026 - Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems. editor / Nuria Oliver ; David A. Shamma ; Heloisa Candello ; Pablo Cesar ; Pedro Lopes ; Alessandro Bozzon ; Thomas Kosch ; Vera Liao ; Xiaojuan Ma ; Valentino Artizzu ; Fiona Draxler ; Gustavo Lopez ; Anke V. Reinschluessel ; Xin Tong ; Phoebe O. Toups Dugas. Association for Computing Machinery, 2026. (Conference on Human Factors in Computing Systems - Proceedings ).

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title = "{"}fast, easy, simple{"}? SES-diverse transfer students' sociotechnical experiences registering for classes",

abstract = "Recruiting, retaining, and educating students in computing is a frequent research topic in CHI. However, students' sociotechnical experiences of registering for classes are understudied - especially those of socioeconomic-diverse students. These experiences matter: research shows that registration problems bring long-term consequences to student successes. We investigate students' socioeconomic status (SES) impact on registration experiences through three studies: a case study with education professionals using an emerging analytic method, SocioeconomicMag (SESMag); interviews with faculty/staff/students from 8 universities; and observations of 14 SES-diverse students registering for classes. Results showed: (1) 5 SES-inclusivity bugs which arose 30 times, 72\% more often by lower-SES students than by higher-SES students. (2) 6/7 lower-SES students (but only 2/7 higher-SES students) expected downstream problems from the registration issues. (3) The risk-to-negative-outcomes rate was 3 times higher for lower-SES students. (4) The issues generalized across 8 universities and potentially to >700 other universities who use the same registration portal.",

keywords = "Socioeconomic status, SocioeconomicMag, class registration, inclusivity",

author = "Alec Busteed and Jimena Noa-Guevara and Castro, \{Lais Alexandra\} and \{Moz Ruiz\}, Dahana and Sadia Afroz and Iman Mokraoui and Prisha Velhal and Patricia Morreale and Anita Sarma and Margaret Burnett",

note = "Publisher Copyright: {\textcopyright} 2026 Copyright held by the owner/author(s).; 2026 CHI Conference on Human Factors in Computing Systems, CHI 2026 ; Conference date: 13-04-2026 Through 17-04-2026",

year = "2026",

month = apr,

day = "13",

doi = "10.1145/3772318.3791127",

language = "English",

series = "Conference on Human Factors in Computing Systems - Proceedings ",

publisher = "Association for Computing Machinery",

editor = "Nuria Oliver and Shamma, \{David A.\} and Heloisa Candello and Pablo Cesar and Pedro Lopes and Alessandro Bozzon and Thomas Kosch and Vera Liao and Xiaojuan Ma and Valentino Artizzu and Fiona Draxler and Gustavo Lopez and Reinschluessel, \{Anke V.\} and Xin Tong and \{Toups Dugas\}, \{Phoebe O.\}",

booktitle = "CHI 2026 - Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems",

}

Busteed, A, Noa-Guevara, J, Castro, LA, Moz Ruiz, D, Afroz, S, Mokraoui, I, Velhal, P, Morreale, P, Sarma, A & Burnett, M 2026, "fast, easy, simple"? SES-diverse transfer students' sociotechnical experiences registering for classes. in N Oliver, DA Shamma, H Candello, P Cesar, P Lopes, A Bozzon, T Kosch, V Liao, X Ma, V Artizzu, F Draxler, G Lopez, AV Reinschluessel, X Tong & PO Toups Dugas (eds), CHI 2026 - Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems., 525, Conference on Human Factors in Computing Systems - Proceedings , Association for Computing Machinery, 2026 CHI Conference on Human Factors in Computing Systems, CHI 2026, Barcelona, Spain, 13/04/26. https://doi.org/10.1145/3772318.3791127

"fast, easy, simple"? SES-diverse transfer students' sociotechnical experiences registering for classes. / Busteed, Alec; Noa-Guevara, Jimena; Castro, Lais Alexandra et al.
CHI 2026 - Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems. ed. / Nuria Oliver; David A. Shamma; Heloisa Candello; Pablo Cesar; Pedro Lopes; Alessandro Bozzon; Thomas Kosch; Vera Liao; Xiaojuan Ma; Valentino Artizzu; Fiona Draxler; Gustavo Lopez; Anke V. Reinschluessel; Xin Tong; Phoebe O. Toups Dugas. Association for Computing Machinery, 2026. 525 (Conference on Human Factors in Computing Systems - Proceedings ).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - "fast, easy, simple"? SES-diverse transfer students' sociotechnical experiences registering for classes

AU - Busteed, Alec

AU - Noa-Guevara, Jimena

AU - Castro, Lais Alexandra

AU - Moz Ruiz, Dahana

AU - Afroz, Sadia

AU - Mokraoui, Iman

AU - Velhal, Prisha

AU - Morreale, Patricia

AU - Sarma, Anita

AU - Burnett, Margaret

PY - 2026/4/13

Y1 - 2026/4/13

N2 - Recruiting, retaining, and educating students in computing is a frequent research topic in CHI. However, students' sociotechnical experiences of registering for classes are understudied - especially those of socioeconomic-diverse students. These experiences matter: research shows that registration problems bring long-term consequences to student successes. We investigate students' socioeconomic status (SES) impact on registration experiences through three studies: a case study with education professionals using an emerging analytic method, SocioeconomicMag (SESMag); interviews with faculty/staff/students from 8 universities; and observations of 14 SES-diverse students registering for classes. Results showed: (1) 5 SES-inclusivity bugs which arose 30 times, 72% more often by lower-SES students than by higher-SES students. (2) 6/7 lower-SES students (but only 2/7 higher-SES students) expected downstream problems from the registration issues. (3) The risk-to-negative-outcomes rate was 3 times higher for lower-SES students. (4) The issues generalized across 8 universities and potentially to >700 other universities who use the same registration portal.

AB - Recruiting, retaining, and educating students in computing is a frequent research topic in CHI. However, students' sociotechnical experiences of registering for classes are understudied - especially those of socioeconomic-diverse students. These experiences matter: research shows that registration problems bring long-term consequences to student successes. We investigate students' socioeconomic status (SES) impact on registration experiences through three studies: a case study with education professionals using an emerging analytic method, SocioeconomicMag (SESMag); interviews with faculty/staff/students from 8 universities; and observations of 14 SES-diverse students registering for classes. Results showed: (1) 5 SES-inclusivity bugs which arose 30 times, 72% more often by lower-SES students than by higher-SES students. (2) 6/7 lower-SES students (but only 2/7 higher-SES students) expected downstream problems from the registration issues. (3) The risk-to-negative-outcomes rate was 3 times higher for lower-SES students. (4) The issues generalized across 8 universities and potentially to >700 other universities who use the same registration portal.

KW - Socioeconomic status

KW - SocioeconomicMag

KW - class registration

KW - inclusivity

UR - https://www.scopus.com/pages/publications/105038715034

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DO - 10.1145/3772318.3791127

M3 - Conference contribution

AN - SCOPUS:105038715034

T3 - Conference on Human Factors in Computing Systems - Proceedings

BT - CHI 2026 - Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems

A2 - Oliver, Nuria

A2 - Shamma, David A.

A2 - Candello, Heloisa

A2 - Cesar, Pablo

A2 - Lopes, Pedro

A2 - Bozzon, Alessandro

A2 - Kosch, Thomas

A2 - Liao, Vera

A2 - Ma, Xiaojuan

A2 - Artizzu, Valentino

A2 - Draxler, Fiona

A2 - Lopez, Gustavo

A2 - Reinschluessel, Anke V.

A2 - Tong, Xin

A2 - Toups Dugas, Phoebe O.

PB - Association for Computing Machinery

T2 - 2026 CHI Conference on Human Factors in Computing Systems, CHI 2026

Y2 - 13 April 2026 through 17 April 2026

ER -

Busteed A, Noa-Guevara J, Castro LA, Moz Ruiz D, Afroz S, Mokraoui I et al. "fast, easy, simple"? SES-diverse transfer students' sociotechnical experiences registering for classes. In Oliver N, Shamma DA, Candello H, Cesar P, Lopes P, Bozzon A, Kosch T, Liao V, Ma X, Artizzu V, Draxler F, Lopez G, Reinschluessel AV, Tong X, Toups Dugas PO, editors, CHI 2026 - Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery. 2026. 525. (Conference on Human Factors in Computing Systems - Proceedings ). doi: 10.1145/3772318.3791127

"fast, easy, simple"? SES-diverse transfer students' sociotechnical experiences registering for classes

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Keywords

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