TY - JOUR
T1 - Digitally vulnerable populations’ use of e-government services
T2 - inclusivity and access
AU - Kim, Yeonkyung
AU - Lee, Jooho
N1 - Publisher Copyright:
© 2024 The University of Hong Kong.
PY - 2024
Y1 - 2024
N2 - This study explores the utilisation of e-government services by digitally vulnerable individuals in South Korea. The research questions focus on understanding the current status of e-government use among digitally vulnerable populations, including the elderly, low-income, the disabled, and multi-cultural families, the level of inclusivity of e-government services for them, and the policy implications for improving access to these services. Using data from the 2021 National E-government Survey (NES) in South Korea, the study found that only a small percentage of digitally vulnerable populations are aware of e-government services and that most web-based and app-based information transaction, financial transaction, e-participation, and social welfare services are not inclusive for age and income level. However, the study also revealed that most web-based and app-based e-government services examined, except e-business services, provide inclusive services to the disabled and multi-cultural families. The study concludes with recommendations for policy makers to improve inclusivity and access to e-government services for digitally vulnerable populations.
AB - This study explores the utilisation of e-government services by digitally vulnerable individuals in South Korea. The research questions focus on understanding the current status of e-government use among digitally vulnerable populations, including the elderly, low-income, the disabled, and multi-cultural families, the level of inclusivity of e-government services for them, and the policy implications for improving access to these services. Using data from the 2021 National E-government Survey (NES) in South Korea, the study found that only a small percentage of digitally vulnerable populations are aware of e-government services and that most web-based and app-based information transaction, financial transaction, e-participation, and social welfare services are not inclusive for age and income level. However, the study also revealed that most web-based and app-based e-government services examined, except e-business services, provide inclusive services to the disabled and multi-cultural families. The study concludes with recommendations for policy makers to improve inclusivity and access to e-government services for digitally vulnerable populations.
KW - Digital divide
KW - digital transformation
KW - digitally vulnerable
KW - e-government
KW - inclusion
KW - mobile-government
UR - http://www.scopus.com/inward/record.url?scp=85186586101&partnerID=8YFLogxK
U2 - 10.1080/23276665.2024.2321569
DO - 10.1080/23276665.2024.2321569
M3 - Article
AN - SCOPUS:85186586101
SN - 2327-6665
VL - 46
SP - 422
EP - 446
JO - Asia Pacific Journal of Public Administration
JF - Asia Pacific Journal of Public Administration
IS - 4
ER -